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Home Internet

  • What plans do you offer for home internet?

  • What promotions do you have right now?

  • Will you provide the modem?  If so, is the cost included in the monthly bill?

  • What internet speed do you offer?

  • What is the download speed?

  • What is the upload speed?

  • We have 5 devices in our home, what option do you recommend?

  • Do you provide technical support?

  • Is there a contract?  If so, how long is it for?  

  • Is there a cancellation fee for cancelling the contract early?

  • How much will my monthly cost be? 

  • Is there an activation fee?

 

Checklist

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  • Did you explain what information you needed?

  • Did you give all the necessary details?

  • Did you ask all the questions?

  • Did you repeat back all the important information?  (date - time - amount)

  • Did you thank the other person for their help and information?  

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      Thank you for all your help.  Thank you for your assistance.  Thanks for everything.  I appreciate your help.

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